FQA’s
ORDERS
How much is it to use the laundry service?
It is very economical. $1.39 per pound. Unless it is a special item, i.e. comforter, duvet cover, quilt, blanket, or pillow. There is an additional charge for special items.
Is there a minimum weight per order?
15 pounds is the minimum.
What is included in the order?
The service includes wash, dry or “air dried” and fold. Free pick up and delivery with next day delivery.
When will I receive my laundered clothing?
If the order is placed before 1:00pm, your laundry will be delivered next day before 8:00pm. After 1:00pm, the order will be delivered the second day.
Do you provide laundry care services in my area?
Currently, we are only servicing Fort Lauderdale, Plantation, Davie, Hollywood and Weston.
Is there an extra fee for comforters, blankets or duvet covers?
Yes, there is an extra fee on the following items.
King Comforter – $15
Queen Comforter – $12
Twin Comforter – $8
Pillows – $5
Duvets, Quilts and Blankets – $8
Is there a maximum weight I can create an order for?
No. Any weight is OK.
Do you accept commercial orders?
No. Not at this time. We provide only residential laundry services.
What do I put my dirty laundry in for pick up?
Place everything in 13 gallon kitchen trash bags. Please do not put laundry out in baskets, bins or large contractors size garbage bags.
What if I forget to leave my laundry outside on pick-up day?
There is a “missed” pick up charge of $15.00.
WASH
Can I provide my own laundry detergent?
Sure, just leave beside your laundry bags and annotate under special instructions.
Do you use fabric softener or dryer sheets?
No. However, if you would like for us to use them, leave beside your laundry and annotate under special instructions.
Can I request certain items to be air dried or hung up after machine washing?
Sure. Just include hangers for those items and separate the items requiring air drying or the items to be hung up and label clearly. Annotate under the special instructions
Are my clothes laundered in commercial washer/dryers?
Primarily, the clothes will be washed in residential washer/ dryers, unless your provider chooses otherwise.
Delivery
How will I receive my clothes on delivery?
Your provider will return the clothing neatly folded or hung, bagged in clear plastic bags, tied tightly to prevent any outside elements from contacting the clothing and left in the same location as the pick-up.
Am I required to give the laundry to the driver?
No. This was created with the idea in mind that we all have busy lives, so contactless is the type of service we generally provide.
Payment
Do you accept credit cards for your services?
Yes. All payments are processed using a third party PPS (Payment Processing Service).
Do you offer same day delivery?
Not at this time.
Can I pay cash if I do not have a credit card?
No. We only accept payment as credit card or bank account ACH transfer only.
When will my payment be processed?
Payment will be due at the moment the clean laundry is delivered.